Useful Information
Delivery Information
Enjoy fast and convenient delivery with HomeBot Ireland:
- Next Day Delivery: Orders placed before 1 PM are delivered the next day via DPD.
- Free Delivery: Benefit from free delivery on all orders over €100.
Shop with confidence, knowing your HomeBot products will arrive quickly and without extra cost on qualifying orders.
Returns & Refunds Policy
At HomeBot Ireland, we are committed to ensuring your satisfaction with our products. Please review our returns and refunds policy below:
2-Year Warranty
- Coverage: Your robot lawn mower, vacuum, and mop come with a 2-year warranty covering all parts except for water damage, neglect, or daily wear and tear.
Return Shipping Costs
- Policy: Delivery costs for returned products are not covered by HomeBot Ireland. Customers are responsible for return shipping costs.
Refund Policy
- Eligibility: Full refunds are available for robot lawn mowers, vacuums, and mops returned within 30 days of receiving your order.
- Condition: Products must be returned in the same condition as originally purchased. All original packaging must be intact and undamaged, and the machine must be in as-new condition.
Additional Charges: A €60 service/cleaning fee will apply to all returned products. Additional charges may also apply for any damaged or missing packaging.
Where applicable, further deductions may be made for cleaning, replacement of used or missing parts, or any signs of use beyond reasonable inspection.
- Process: To initiate a return, please contact our customer service team to receive return instructions.
Non-Refundable Items
- Exclusions: Items that have been damaged due to misuse, neglect, or everyday wear and tear are not eligible for refunds or exchanges.
How to Return
- Contact Us: Reach out to our customer service team at [email protected] or call us at 021 4742327 to start the return process.
- Prepare Your Item: Ensure your product is in its original packaging and condition.
- Ship Your Item: Follow the return instructions provided by our team to send the product back to us.
Refund Processing
- Timeline: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you have any questions, feel free to contact us at any time.
